About Industry Online Support
With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere. The app supports you, for example, in the following fields: • Problem solving...
With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere.
The app supports you, for example, in the following fields:
• Problem solving during the implementation of a project
• Troubleshooting of failures
• Expanding or restructuring your system
It also provides you with access to the Technical Forum and to further entries created for you by our experts:
• FAQs
• Application examples
• Manuals
• Certificates
• Product notes, and many others
The main functions at a glance:
• Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑
• Send your product information or entries per e-mail in order to process the information directly at the workstation.
• Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
• Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
• Transfer PDF documents to an external library.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video:
https://support.industry.siemens.com/cs/ww/en/sc/2067
To be able to use all features as usual, you need authorizations for the app. The authorizations will only be used when you make use of the function.
These are the functions and the authorizations required for them.
Identity:
To send us feedback with your device information attached (only if the checkbox for reading out the device data is checked).
Read contacts:
To add a Siemens Contact Person to your own contacts.
Location:
To calculate a route to a Siemens Contact Person.
Photos/media/files:
Generally required to store data (your Favorites, your offline cache, your support requests, …) locally in the device.
Camera:
To scan a product code or attach an image to a support request.
WLAN connection information:
For web services data
Previous Versions
Here you can find the changelog of Industry Online Support since it was posted on our website on 2013-08-21 19:33:42.
The latest version is 5.4.4 and it was updated on 2024-04-19 18:44:19. See below the changes in each version.
Industry Online Support version 5.3.1
Updated At: 2023-05-22
Changes: Bug Fixes
Industry Online Support version 5.4.4
Updated At: 2023-05-22
Changes: Our latest app update is designed to enhance your experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!
Industry Online Support version 5.2.1
Updated At: 2021-12-06
Changes: .Complete reworking/restructuring of the Support Request process
.Adaptations to Field Service Request and the Motor Assistant functionality
.Several small changes and bug fixes
.Adaptations & update of the scanner functionality
Industry Online Support version 5.1.2
Updated At: 2021-12-06
Changes: New Update
Bug Fix
Industry Online Support version 5.0.1
Updated At: 2021-02-03
Changes: . New and prize-winning app design
. Recording motor noises by using the app to conduct a quick motor - healthcheck
. Scan function - Optimizations and expansions
. Minor optimizations and bugfixes
Industry Online Support version 4.6.0
Updated At: 2019-10-10
Changes: The update to version 4.6 provides the following new functions:
. Sharing via WhatsApp
Simple sharing of entries via WhatsApp
. Offline use of HTML5 manuals
Save HTML5 manuals on your own mobile device so you can use them offline
. New entry type "Brochure/catalog"
. Handling of the contract number
Industry Online Support version 4.5.1
Updated At: 2019-03-19
Changes: New functions in version 4.5
. Comparison with mySupport of the web portal
. Easy creation of a field service request.
. Minor optimizations and bugfixes
We will be happy to receive your feedback at the e-mail address
[email protected].
Thank you very much!
Industry Online Support version
Updated At: 2016-10-11
Changes: NOTICE: Favorites/support requests from version 3.6 CANNOT be transferred.,New functions of version 4.1,• Expanded offline functionality,• New operating concept,• Writing functions in the forum.,Your feedback is welcome.,Just write us an email to
[email protected],Thank you!
Industry Online Support version 2.1.1
Updated At: 2012-09-26
Changes: Several fixes and updates
Disclaimer
Official Google Play Link
We do not host Industry Online Support on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Industry Online Support is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
